At Fibre Gold, customer satisfaction is important to us. Due to the handcrafted nature of our products, returns and refunds are governed by the following conditions.

1. Eligible Returns

Returns are accepted only if:

• The product received is damaged.
• The product received is defective.
• An incorrect product was delivered.

Claims must be raised within 48 hours of delivery with photographs and order details.

2. Non-Returnable Items

Returns are not accepted for:

• Customized products.
• Bulk manufacturing orders.
• Products damaged due to misuse.
• Minor variations in color, texture, or weaving inherent in handcrafted products.

3. Return Process

Customers must contact our support team with:

• Order number.
• Product photographs.
• Description of the issue.

After verification, return instructions will be provided.

4. Refund Processing

Approved refunds will be processed within 7–10 business days after receipt and inspection of returned products.

Refunds will be credited to:

• Original payment method, or
• Bank account provided by the customer.

5. Replacement Policy

Where applicable, Fibre Gold may provide:

• Product replacement, or
• Store credit, or
• Refund based on the nature of the issue.

6. Cancellation Policy

• Orders may be cancelled before dispatch.
• Customized and made-to-order products cannot be cancelled once production has started.

7. Contact for Returns and Refunds

Fibre Gold
📞 +91 9311431194
📧 fibregold2021@gmail.com
📍 B-148, Mansarover Garden, New Delhi – 110015